These Terms and Conditions govern the use of our website and define the relationship between users and the store in connection with online purchases.
By accessing the website or placing an order, users agree to be bound by these Terms and Conditions, which are established in accordance with applicable Australian laws relating to electronic commerce and consumer protection.
Certain features of the website may require users to create a personal account. Users agree to provide accurate, current, and complete information during registration.
Users are responsible for maintaining the confidentiality of their account details and for all activities conducted under their account.
The store reserves the right to suspend or terminate accounts in cases of fraudulent, improper, or non-compliant use. The store is not responsible for losses or damages arising from misuse of the website or from inaccurate information provided by users.
Product descriptions and images on the website are provided for reference purposes only and may vary slightly due to production, display, or technical factors.
All prices displayed on the website are shown in Australian dollars and include applicable taxes.
If a product becomes unavailable after an order is placed, users will be notified and may choose an alternative item or request a refund.
The store reserves the right to adjust pricing and product availability at any time, while honouring orders that have already been confirmed.
Orders are placed through the website and are considered accepted only once an order confirmation has been issued.
Accepted payment methods may include internationally recognised credit or debit cards. All transactions are protected through secure encryption technology.
If payment is unsuccessful or incomplete, the order will not be processed and may be cancelled automatically.
Once payment has been successfully completed, orders are typically processed within 1–7 business days.
After dispatch, the estimated delivery timeframe within Australia is 7–14 business days.
For further details, users are encouraged to review our Shipping Policy.
Our store reserves the right to decline cancellation requests if the order is already being prepared or has been handed over to the courier.
For further details, users are encouraged to review our Order Cancellation Policy.
The store accepts return requests only.
Customers may submit a return request within 25 days of receiving their order.
Returned items must meet the following requirements:
Items that are used, altered, damaged, or returned without original packaging may not be accepted.
A return shipping label is included inside the parcel at the time of delivery, allowing customers to initiate the return process upon receipt.
For further details, users are encouraged to review our Return, Exchange, or Refund Policy.
Personal information is handled in accordance with applicable Australian privacy and data protection laws.
Information collected is used solely for order processing, administrative purposes, and customer support. Users may exercise their privacy rights by contacting customer support.
These Terms and Conditions are governed by the laws of Australia.
In the event of a dispute, users are encouraged to contact the store to seek an amicable resolution prior to pursuing formal legal action.
For enquiries or assistance, please contact us using the details below. The contact format is consistent across all policies:
Email: server@sofauphub.com
Phone: +65 (865) 76453
Address: APT BLK 126 HOUGANG AVENUE 1 #04-1522, SINGAPORE 530126, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 4:00 pm (AEST)
Delivery Area: Australia
The store recommends reviewing these Terms and Conditions periodically, as updates may be made to ensure continued transparency and compliance.
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