This Shipping Policy applies to all orders placed through our website. It outlines the terms and conditions governing delivery, handling, and order processing for products purchased from our store. All shipments are handled in accordance with applicable Australian regulations and the processing timelines confirmed at the time of purchase.
Delivery services are available within Australia only.
Orders are prepared and dispatched by authorised logistics partners in accordance with standard handling procedures. Delivery services outside Australia are not supported at this time.
All products purchased from our store are eligible for free shipping within Australia, regardless of order value.
Any changes to delivery arrangements will be clearly communicated prior to order confirmation.
Once payment has been successfully completed, orders are typically processed within 1–7 business days.
After dispatch, the estimated delivery timeframe within Australia is 7–14 business days.
All prices displayed on our website include applicable taxes in accordance with Australian requirements. No additional charges are payable upon delivery.
Once an order has been dispatched, customers will receive a confirmation email containing tracking information to monitor delivery progress.
For delivery-related enquiries or assistance, please contact us using the details below. The contact format is consistent across all policies:
Email: server@sofauphub.com
Phone: +65 (865) 76453
Address: APT BLK 126 HOUGANG AVENUE 1 #04-1522, SINGAPORE 530126, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 4:00 pm (AEST)
Delivery Area: Australia
Our store is committed to providing a reliable, transparent, and customer-focused delivery experience in line with Australian furniture retail standards.
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