Contact Us

1. Introduction

Our website provides a dedicated customer support service to ensure clear, direct, and reliable communication with all customers.

Our store aims to deliver timely assistance across every stage of the shopping experience, promoting transparency, trust, and confidence when shopping online.

All enquiries are handled with care and confidentiality, in accordance with applicable regulations and customer rights.

2. Customer Support Services

Customer support is available to assist users throughout the entire purchasing process by providing accurate information and practical solutions.

Customers may contact our store for assistance with:

• Product information, materials, and usage guidance

• Availability enquiries and product specifications

• Order status, shipping, and delivery enquiries

• Returns, refunds, and after-sales support

• Reporting delivery delays or other order-related issues

Each enquiry is carefully reviewed, and our store aims to provide professional and attentive responses as promptly as possible.

3. Contact Methods

Customer support enquiries may be submitted through the following official channel:

• Email

Email enquiries are handled in chronological order to ensure fair and timely responses. This channel is available for general enquiries, order-related assistance, and after-sales support.

4. Service Hours and Response Time

Customer support is available during the following business hours:

• Monday to Friday, 9:00 am – 4:00 pm (AEST)

Enquiries received outside business hours will be addressed on the next business day. Priority may be given to enquiries related to active orders and deliveries.

5. Contact Details and Delivery Area

For all enquiries or assistance, please use the contact details below. The contact format is consistent across all policies:

Email: server@sofauphub.com
Phone: +65 (865) 76453
Address: APT BLK 126 HOUGANG AVENUE 1 #04-1522, SINGAPORE 530126, SINGAPORE
Delivery Area: Australia

Our store is committed to providing responsive, professional, and customer-focused support for all customers shopping within Australia.